Sports / Casino
cu44 collects only the account and transaction data needed to operate your wallet path — from bKash deposit confirmation through to your session records. This policy tells you exactly what we hold, why we hold it, and what you can do about it. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you choose to fund your wallet. If you deposit via bKash, Nagad, or Bank Transfer, we retain a transaction record that links your account ID to the payment reference issued by that method. We do not store your mobile banking PIN or wallet password; those credentials stay entirely within bKash, Nagad, or Rocket's own systems. Beyond payment records, we log session data — device type, browser, and the pages you visited — to keep your account secure and to understand how the platform is being used. We may also collect your communication history with our support team so we can follow up on unresolved questions. All data is processed for the purpose it was collected; we do not sell your personal information to third parties. Retention periods vary by data type and are governed by applicable rules in the regions where this service is available. Availability of this platform depends on your local law and eligible regions, and your data rights may differ accordingly.
This policy applies to all data we process when you interact with cu44 — your account dashboard, your wallet history, and any message you send to support. It does not extend to third-party services you reach from our pages, including the mobile banking apps of bKash, Nagad, or Rocket. Each of those services operates under its own privacy terms. Understanding the boundary helps you know which entity to contact when a question arises.
Covers data collected when you log in, update your profile, or change account settings. This includes your registered email, contact number, and any identity documents submitted for wallet verification.
Covers deposit and withdrawal records tied to your account — bKash references, Nagad transfer IDs, and Bank Transfer confirmations. These records are retained for account integrity and dispute resolution.
Covers behavioural data generated while you browse the lobby, filter game categories, or navigate between sportsbook markets and slot rooms. This data is used only for platform operation.
Does not cover data handled by bKash, Nagad, Rocket, or any external game studio once you leave our platform environment. Their own privacy terms govern what those services record.
You have a set of straightforward actions available to you under this policy. First, you can review the personal data we hold by opening your account settings and checking the profile section — what you see there reflects the registration details we store. If any detail is wrong, you can correct it directly in the editable fields shown, or contact support to request a correction on records you cannot edit yourself. Second, you can ask what transaction data we hold linked to your wallet — whether that is a bKash payment reference, a Nagad transfer ID, or a Bank Transfer log. Submitting a written request through our contact form starts a review process on our end. Third, if you have a concern about how your data has been used, raising it with our support team is the first step; we will respond to queries in the order they are received. Your rights in practice may vary depending on the laws applicable in your region, so we recommend checking what local rules apply to your situation.
Open account settings to see your stored profile data. The fields shown there reflect what we hold for your registration.
Edit profile fields directly where the form allows it, or submit a support request for records that cannot be self-edited.
Use the contact form to ask for a summary of payment references — bKash, Nagad, Bank Transfer — linked to your account ID.
Contact our support team if you believe your data has been handled incorrectly. We work through queries in the order they arrive.
If this policy raises a question you cannot answer by reading it, the routes below are the ones we publish. Use the channel that fits your situation — written requests for data matters, live chat for account-level queries, and email for anything that needs a paper trail.
Open the chat icon from any page on cu44 to reach the support team directly. Use this route for account access questions or to start a data correction request.
Send a written message to the support address published on the contact page. Email is the recommended route for formal data requests or policy-related correspondence.
Complete the on-site contact form to submit a structured query. This route creates a reference number you can use to follow up on open data or account matters.
Our approach to data handling is built around keeping only what is necessary for your account to function. Cookies on cu44 are used for session authentication and to remember your login state — not for advertising profiling. You can manage cookie preferences through your browser settings, and clearing them will log you out of your current session. Account security relies on the credentials you set at registration; we do not have access to your bKash or Nagad wallet PINs. If you suspect unauthorised access to your account, change your password immediately and contact us through the published support routes.
Cookies here serve session and authentication purposes only. Adjust or clear them via your browser settings; note that clearing cookies ends your active login session on the site.
Your login credentials are your responsibility. We do not store or access your bKash or Nagad wallet PINs — those remain within the respective payment provider's system at all times.
We hold account and transaction records for as long as required by applicable rules in eligible regions. Once retention obligations are met, data is deleted or anonymised in line with our internal schedule.
When this policy changes in a material way, we post the updated version on this page. Continuing to use your account after an update indicates you have noted the revised terms.
Below are the questions we hear most often about how cu44 handles your data. If your question is not here, the contact form or live chat are the right next steps.
We collect your name, contact number, email address, and the payment method you register — bKash, Nagad, Rocket, or Bank Transfer. We also log the transaction reference each time a deposit or withdrawal is processed through your account wallet.
We do not sell your personal information. Data may be shared only where required by applicable rules in eligible regions, or with the payment provider — such as bKash or Nagad — to process a transaction you have initiated from your account.
Open your account settings page — the profile section shows your stored registration details. For a full summary including transaction references, submit a request through the contact form and we will respond in the order it is received.
Yes. Editable fields in account settings let you update details directly. For records you cannot change yourself — such as historical transaction logs — contact support with the specific detail you want corrected and we will review it.
Cookies on this site handle session authentication and keep you logged in. You can disable or clear them through your browser settings at any time. Be aware that doing so will end your current session and you will need to log in again.
No. This policy covers data we process on cu44. Once a transaction moves into the bKash or Nagad environment, their own privacy terms apply. We recommend reviewing those terms directly with the relevant mobile banking provider.
We retain account and transaction records for as long as required under the rules applicable to eligible regions. After those obligations are met, data is deleted or anonymised. Contact support if you want to know the retention period for your specific account type.